Frequently Asked Questions
Orders & Shipping
Q: How long will my order take to arrive?
A: Orders are typically processed within 1–3 business days. Shipping times vary based on your location but generally take 5–7 business days.
Q: Do you ship internationally?
A: Yes! We currently ship worldwide. International shipping times may vary depending on customs and carrier processing.
Q: Can I change or cancel my order after placing it?
A: We can only modify or cancel orders within 24 hours of purchase. Please contact us as soon as possible if you need changes.
2. Products & Usage
Q: Are your products authentic?
A: Yes! We source all skincare products directly from trusted brands and verified suppliers.
Q: Are your skincare products safe for sensitive skin?
A: While many of our products are suitable for sensitive skin, we recommend patch testing before full use and consulting your dermatologist if you have specific concerns.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns on unopened, unused products within 14 days of delivery. See our Refund Policy for details.
Q: What if my product arrives damaged?
A: Please contact us within 48 hours of delivery with photos of the damage, and we’ll replace or refund your item.
4. Payments & Discounts
Q: What payment methods do you accept?
A: We accept online transfers and cash on delivery.
Q: Do you offer bundle deals or discounts?
A: Yes! We run monthly bundle promotions and seasonal discounts. Be sure to subscribe to our newsletter to stay updated.
5. Contact
Q: How do I reach customer support?
A: You can reach us anytime via our Contact Us page or email [your email]. We aim to respond within 24 hours.